Shipping & Delivery Information
At KALEN Jewelry, we provide fast, reliable, factory-direct worldwide shipping to over 120 countries for all our wholesale and drop shipping clients.
1. Order Processing Time
- In-Stock Items: Dispatched within 24 to 72 business hours after payment confirmation.
- Custom OEM / ODM Orders: Sample production takes 7–12 business days; bulk production typically takes 15–25 business days depending on order quantity and design complexity.
2. Shipping Methods & Estimated Delivery Time
We partner with major international tier-1 express couriers to guarantee safe and expedited transit:
| Shipping Carrier | Estimated Delivery Time | Recommended For |
|---|---|---|
| DHL / FedEx / UPS Express | 3 – 7 Business Days | Fastest delivery, urgent restocks, standard wholesale |
| EMS / Dedicated Air Line | 7 – 15 Business Days | Cost-effective for medium shipments |
| Air Cargo / Sea Freight | 20 – 35 Business Days | Heavy bulk wholesale shipments (100kg+) |
3. Tracking & Order Status
Once your order has been dispatched, a tracking number and courier link will be automatically sent to your registered email address. You can track your shipment status in real time online.
4. Customs Duties & Taxes
Shipments are dispatched factory-direct from Guangzhou, China. Import duties, customs clearance fees, or taxes (if applicable) are determined by destination country customs regulations. Please contact our sales team if you need specific invoice declaration assistance.
5. Need Assistance?
For custom shipping quotes or special delivery requests, please email us at sskalen02@sskalen.com or WhatsApp: +86 15820172280.