Refund & Return Policy
Thank you for choosing KALEN Jewelry as your manufacturing & wholesale partner. We stand behind the quality and craftsmanship of our stainless steel jewelry with our 60-Day Quality Guarantee.
1. 60-Day Quality Guarantee
If you receive any items with manufacturing defects, damage during transit, or missing pieces, please notify us within 60 days of receiving your parcel. We will arrange an immediate replacement, credit note, or refund for the affected items.
2. Eligible Return Conditions
- Items must be in original condition, unworn, unwashed, and in their original packaging.
- To submit a claim, please provide your Order Number along with clear photos or video evidence showing the defect to sskalen02@sskalen.com.
3. Non-Returnable Items
- Custom-engraved or personalized OEM/ODM items (unless there is a manufacturing defect or deviation from confirmed pre-production samples).
- Items damaged due to improper storage, misuse, or intentional damage after delivery.
4. Refund Process
Once your claim is reviewed and approved by our QC manager (usually within 1–2 business days), refunds will be processed via your original payment method or issued as store credit for your next order.
5. Contact Support
If you have any questions regarding returns or order issues, please reach out to our service team at sskalen02@sskalen.com or WhatsApp: +86 15820172280.